Privacy policy

Tensor Technologies W.L.L. is a company registered in the Kingdom of Bahrain, commercial registration number 202145-1, with its registered office at Building 40, Road 1701, Block 317, Diplomatic Area, Manama, Kingdom of Bahrain. We are responsible for the personal information described in this policy.

For any question about your information, email hello@tensortechnologies.ai.

We collect only what you choose to give us:

• When you use the contact form or email us: your name, company, work email address, the topic you select and anything you write in your message.
• When we work together: the contact and business details needed to deliver and invoice the work.

We do not ask for sensitive personal information through this website. Please do not include it in your message.

• We do not use advertising or tracking cookies.
• We do not build profiles of visitors.
• We do not buy personal information from anyone.

Our hosting provider keeps standard technical logs, such as IP address, browser type and time of visit, to keep the site secure and running.

• To reply to your enquiry and arrange a consultation.
• To prepare proposals and deliver services you ask for.
• To keep business records that the law requires.

We do not send newsletters or marketing emails unless you ask us to.

We use your information because you asked us to get in touch, because it is needed to prepare or carry out a contract with you, because we have a legitimate interest in running our business, or because the law requires it.

We do not sell or rent your information. We share it only with service providers that help us run the business, and only as far as they need it:

• our email and office software provider,
• our website hosting provider,
• professional advisers such as accountants and lawyers, and authorities where the law requires it.

Our providers may store information outside your country, including outside Bahrain, the United Kingdom and the European Economic Area. Where they do, we rely on the safeguards that applicable law provides for such transfers.

• Enquiries: for as long as we are in conversation, and for up to two years after our last contact.
• Client records: for the length of our work together, and afterwards for as long as the law requires for accounting and tax.

After that we delete it or make it anonymous.

Access to enquiries and client records is limited to the people who need them, protected by two-step sign-in, and held with providers that encrypt data in transit and at rest. No system is perfectly secure, but we will tell you and the relevant authority promptly if a breach affects your information, where the law requires it.

Depending on where you live, you may have the right to:

• ask for a copy of the information we hold about you,
• ask us to correct or delete it,
• object to, or ask us to limit, how we use it,
• withdraw consent where we rely on it,
• complain to your data protection authority, such as the Personal Data Protection Authority in Bahrain or the Information Commissioner’s Office in the United Kingdom.

To use any of these rights, email hello@tensortechnologies.ai. We aim to reply within 30 days.

This policy covers this website and our own business contacts. When we build or run systems for a client, we handle the client’s data on their instructions, under the contract we sign with them.

If we change this policy we will post the new version here and update the date at the top.